Covid19 may impact how soon we respond to your claim. Allow up to 3-5 days for a response. We will prioritize all claims at this time, but we have limited staff as customer service now.
California Power shut off may impact greatly on how soon we respond too.
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This page serves all of our online stores.
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This page serves all of the below;
- Live Pets/Plants
- Dry Goods
- Merchandise
- Warranty Claims
- Wrong Item Sent/insufficient order filled
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What is DOA?
LIVE PETS/PLANTS - Dead On Arrival.
DRY GOODS - Mold, burst bags, overdue MERCHANDISE - Damaged On Arrival, Not working