Covid19 may impact how soon we respond to your claim. Allow up to 3-5 days for a response. We will prioritize all claims at this time, but we have limited  staff as customer service now. 

California Power shut off may impact greatly on how soon we respond too. 

DOA CLAIM SUPPORT
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3

Clear Photos required for ALL dead on arrival. 

***IMPORTANT***

IF YOUR FISH/PLANT VALUE IS OVER $10 IN VALUE ALONE,

AT LEAST 1 PHOTO OF THE FISH/PLANT TAIL CHOPPED OFF REGARDLESS - for all store purchases. 

 

This page serves all of our online stores. 

This page serves all of the below;

- Live Pets/Plants 

- Dry Goods

- Merchandise 

- Warranty Claims 

- Wrong Item Sent/insufficient order filled

What is DOA? 
LIVE PETS/PLANTS - Dead On Arrival.

DRY GOODS - Mold, burst bags, overdue MERCHANDISE - Damaged On Arrival, Not working 

Copyright by SMART FISH AQUARIUM. All rights reserved.  Smart Fish Aquarium is a registered trademark of GK HAPPY FARM.