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DOA CLAIM SUPPORT
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3

Clear Photos required for ALL dead on arrival. 

***IMPORTANT***

IF YOUR FISH/PLANT VALUE IS OVER $10 IN VALUE ALONE,

AT LEAST 1 PHOTO OF THE FISH/PLANT TAIL CHOPPED OFF REGARDLESS - for all store purchases. 

SUCCESS!

We're Sorry you had a bad experience with us. 
We hope this experience has not ended your trust in our services. We will get back to your claim ASAP. 

 

This page serves all of our online stores. 

This page serves all of the below;

- Live Pets/Plants 

- Dry Goods

- Merchandise 

- Warranty Claims 

- Wrong Item Sent/insufficient order filled

What is DOA? 
LIVE PETS/PLANTS - Dead On Arrival.

DRY GOODS - Mold, burst bags, overdue MERCHANDISE - Damaged On Arrival, Not working