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California Wildfires & Power Safety Shut-off  may impact the way how we communicate with you. Please bare with us if we do not respond immediately. 

DOA CLAIM SUPPORT
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3

Clear Photos required for ALL dead on arrival. 

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***IMPORTANT***

IF YOUR FISH/PLANT VALUE IS OVER $10 IN VALUE ALONE,

AT LEAST 1 PHOTO OF THE FISH/PLANT TAIL CHOPPED OFF REGARDLESS - for all store purchases. 

SUCCESS!

We're Sorry you had a bad experience with us. 
We hope this experience has not ended your trust in our services. We will get back to your claim ASAP. 

 

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This page serves all of our online stores. 

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This page serves all of the below;

- Live Pets/Plants 

- Dry Goods

- Merchandise 

- Warranty Claims 

- Wrong Item Sent/insufficient order filled

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What is DOA? 
LIVE PETS/PLANTS - Dead On Arrival.

DRY GOODS - Mold, burst bags, overdue MERCHANDISE - Damaged On Arrival, Not working 

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