Covid19 may impact how soon we respond to your claim. Allow up to 3-5 days for a response. We will prioritize all claims at this time, but we have limited  staff as customer service now. 

California Power shut off may impact greatly on how soon we respond too. 

DOA CLAIM SUPPORT
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3

Clear Photos required for ALL dead on arrival. 

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***IMPORTANT***

IF YOUR FISH/PLANT VALUE IS OVER $10 IN VALUE ALONE,

AT LEAST 1 PHOTO OF THE FISH/PLANT TAIL CHOPPED OFF REGARDLESS - for all store purchases. 

SUCCESS!

We're Sorry you had a bad experience with us. 
We hope this experience has not ended your trust in our services. We will get back to your claim ASAP. 

 

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This page serves all of our online stores. 

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This page serves all of the below;

- Live Pets/Plants 

- Dry Goods

- Merchandise 

- Warranty Claims 

- Wrong Item Sent/insufficient order filled

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What is DOA? 
LIVE PETS/PLANTS - Dead On Arrival.

DRY GOODS - Mold, burst bags, overdue MERCHANDISE - Damaged On Arrival, Not working 

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Need to pay for Replacement shipping? 
 

Manually enter negotiated Shipping here: