Covid19 may impact how soon we respond to your claim. Allow up to 3-5 days for a response. We will prioritize all claims at this time, but we have limited staff as customer service now.
California Power shut off may impact greatly on how soon we respond too.
​
This page serves all of our online stores.
​
This page serves all of the below;
- Live Pets/Plants
- Dry Goods
- Merchandise
- Warranty Claims
- Wrong Item Sent/insufficient order filled
​
​
​
What is DOA?
LIVE PETS/PLANTS - Dead On Arrival.
DRY GOODS - Mold, burst bags, overdue MERCHANDISE - Damaged On Arrival, Not working
​
​
Need to pay for Replacement shipping?