This page is created with you in mind.
Covid19 & California Wildfires may impact how soon we respond to your claim. Allow up to 3-5 days for a response. We will prioritize all claims at this time, but we have limited staff as customer service now.
California Power shut off may impact greatly on how soon we respond too.
Normal Customer Services goes through messages in the order in which comes first only. It may take up to 48 hours. Use this form to get top priority support. Usually we respond within 24 Hours for DOA claims.
To make things simple and as smooth as possible, this page is created to help serve you. Use this claim page to file a claim to get faster and better help service. If you need help, contact us.
This page serves all of our online stores.
This page serves all of the below;
- Live Pets/Plants
- Dry Goods
- Warranty Claims
- Wrong Item Sent/insufficient order filled
What is DOA?
LIVE PETS/PLANTS - Dead On Arrival.
DRY GOODS - Mold, burst bags, overdue MERCHANDISE - Damaged On Arrival, Not working