DOA Claim

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DOA CLAIM SUPPORT
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3

Clear Photos required for ALL dead on arrival. 

***IMPORTANT***

IF YOUR FISH/PLANT VALUE IS OVER $10 IN VALUE ALONE,

AT LEAST 1 PHOTO OF THE FISH/PLANT TAIL CHOPPED OFF REGARDLESS - for all store purchases. 

Normal Customer Services goes through messages in the order in which comes first only.  It may take up to 48 hours. Use this form to get top priority support. Usually we respond within 24 Hours for DOA claims.  

To make things simple and as smooth as possible, this page is created to help serve you. Use this claim page to file a claim to get faster and better help service. If you need help, contact us.

This page serves all of our online stores. 

This page serves all of the below;

- Live Pets/Plants 

- Dry Goods

- Merchandise 

- Warranty Claims 

- Wrong Item Sent/insufficient order filled

What is DOA? 
LIVE PETS/PLANTS - Dead On Arrival.

DRY GOODS - Mold, burst bags, overdue MERCHANDISE - Damaged On Arrival, Not working 

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