Covid19 may impact how soon we respond to your claim. Allow up to 3-5 days for a response. We will prioritize all claims at this time, but we have limited staff as customer service now.
California Power shut off may impact greatly on how soon we respond too.
This page serves all of our online stores.
This page serves all of the below;
- Live Pets/Plants
- Dry Goods
- Warranty Claims
- Wrong Item Sent/insufficient order filled
What is DOA?
LIVE PETS/PLANTS - Dead On Arrival.
DRY GOODS - Mold, burst bags, overdue MERCHANDISE - Damaged On Arrival, Not working