We try to make things as simple as it could with our business partners like you. Please understand that these policies are set to protect our business.
Although we are in business for a while, we are still very new to the Drop Shipping Program. We've bee in int he Dropship program from 2017 only. We are still adding and editing this page. Please note that any terms in this page can still change at anytime. You are committed to its changes and to accept its changes at anytime. If you do not like one of our new policies added, then yo are more than welcome to opt out of our program, too.
We guarantee that your fish will arrive alive and free of any illness at your customer's doorstep.
We ship Same day and everyday (except holidays or Sunday) for all live plants. We ship Monday-Tuesday for all live fish. In rare cases, we ship live fishes on Wednesdays. Some Live Fish and Plants require 5-10 business day handling time. Inform your customers about 5-15 business day handling time (that is for or includes the time during Wednesday-Sunday). We do not ship internationally. Only within the United States, except its islands.
You are required to file a claim within 12 hour of Delivery stamped time. Obtain these photos from your customers: 3 Clear Photo of DOA fish inside unopened bag. If fish value is higher than $21 by each fish then we require 1 image of fish or plant laid flat on a dry surface with tail chopped off. For plants, chopped in half if not rotten yet. If there is any Bulbs or roots, then the bulb/root must be chopped in half, too.
We will refund any DOA claims. We do not replace DOA orders.
We do not accept returns on all live fish or plants.
If claims are accepted, All or any shipping fees are NOT refundable and will be deducted from the refund. Unless, otherwise we agreed to provide free shipping. If free shipping is offered, then the entire amount will be refunded. ALL REFUNDS ARE MADE IN CREDITS ONLY. The credits will discount your future orders.
No exchanges or replacements allowed unless, due to our mistakes.
We do not ship orders until fully paid for. Order online.
Credits have no cash value. When a claim is accepted and processed, we will email you your Credit Discount Code.
Accessories, Shipping and Supplies Fee:
You are responsible for all Shipping Supplies (except USPS Free boxes). Common supplies include; Heat packs, Ice packs, Insulation, and Packing. You are also responsible for all shipping fees unless, otherwise we offer Free shipping.
Due to the Low Bulk & Wholesale Prices, you are responsible to pay for shipping supplies. That includes Heat Packs, Ice Packs, Boxes, Insulation, and other necessary. Bags, news Print papers and other small simple shipping supplies are all counted in "packing fee"
Chargebacks: Client is not authorized to do a chargeback. If it happens, the client is responsible to reimburse the chargeback fee and the charged back amount. If you feel a case is resolved unfairly or in error, contact the owner to look into.
Branding: We can brand a client's brand onto whatever they want. Fees apply and varies on what they want printed. If a client refuse branding, then we may put it's branding on the DOA notice cards and any other applicable ads that is the default of our business practices. Even though a client opt into branding, we are not yet to the advancement to change the return address. Shipping address will show that it was shipped from a SMART FISH AQUARIUM OR GK HAPPY FARM shipping or receiving location.
We are will negotiate to work with clients so that both parties can have a successful flow of business and no loss. We are committed to adapting with the new changes every year. A Client can request to have one or more of the policies above changed to meet their business style. If a client needs a policy to change, then the owner must sign and agree to the terms before any of the policy can change. In order to better serve our clients and to protect both parties from loss, The policies in this document can change anytime without notice. We will let customers know that we have updated this notice. It is their responsibility to make sure their emails, or mailing address, or contact numbers are up to date to receive the changes.