Sales Policy now  simplified.

The Policies found on this page applies only to orders made on this Official SFA website. Other marketplace, onsite, over the phone etc. does not carry the same terms on this page Unless/Otherwise stated on a receipt or signed document by SFA. 

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Live Arrival Guaranteed and up to 7 days of Life Warranty starting delivery day. Some fish/plants are excluded from life warranty. Please contact us to see if your fish is covered by life warranty. If DOA, Report to us within 2 hours of Delivery time.

DOA? Provide 3 clear photo of DOA fish/plant. Of one,  still inside the unopen bag. Second, the fish/plant laid flat on a dry surface. Third, the fish tail chopped off or the plant/bulb chopped in half. 
DOA Void instantly if package/carrier missed the customer. 

Sales are final. No returns. For DOA, Upon eligibility; A refund will be issued with Shipping deducted. All Shipping is Not refundable.

Shipping Boxes are not refundable and will be deducted from refund.

If DOA claim is accepted, a replacement can be issued. Buyer is responsible for replacement shipping costs. Most replacements are eligible for Free Shipping Boxes. Large orders, customer is responsible for shipping box fee. 

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Live Arrival Guaranteed and up to 3 days of Life Warranty starting delivery day. MOST animals are excluded from life warranty & Live arrival. Please contact us to see if your pet is covered by life warranty & Live Arrival. If DOA, Report to us within 2 hours of Delivery time.

DOA? Provide 3 clear photo of DOA animal. Of one,  still inside the unopen bag/mesh/container. Two photo of, the animal laid flat on a dry surface. 

Sales are final. No returns. For DOA, Upon eligibility; A refund will be issued with Shipping deducted. All Shipping is Not refundable.

Shipping Boxes are not refundable and will be deducted from refund.

If DOA claim is accepted, a replacement can be issued. Buyer is responsible for replacement shipping costs. Most replacements are eligible for Free Shipping Boxes. Large orders, customer is responsible for shipping box fee. 

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Shipping Schedule 

All Dry goods/dry or frozen foods

*MONDAY-FRIDAY 

- Dry Goods usually ships same day or next day. Expect that some items require extra handling time that may take longer than 1 week. 

All Live Fish/Plant/Animals 

*MONDAY-WEDNESDAY

- Expect that we sell on over 3 different marketplace online and supplies other fish stores, too. Others can wipe out our tanks which can cause a 1-2 week restocking timeframe. In rare cases, we might be wiped out before being able to fill your order. That item will be refunded and the rest of the order shipped. Do not buy on our website, if you do not agree to these terms.

DRY GOODS SALE POLICY:

(Dry good, defined as all supplies, foods, treats, or any sale that does not involve the Live animals or plants.)

Guarantee: 

We guarantee that your merchandise will arrive in working and as promised condition. If your item arrives damaged or defective or not as described, then we will refund or replace at our choice. See details in other policies below;

Returns:

Everything sold on SMART FISH AQUARIUM is final and as is, unless our fault. 

Refunds:

If a refund is accepted, then note that all or any shipping fees are not refundable. 

Replacements:

If your item is approved for a replacement, then an RMA # is required and will be provided. We will cover all replacements that is due to our fault including damaged during shipping. We will keep replacing until the issue is resolved. However, We reserve the right to stop allowing replacements, if the staff sees that the replacements will hurt the business. If a replacement is stopped, then a refund will be issued according to the Refund guidelines above. Buyer is responsible for all return shipping for replacements. We will cover the shipping to ship the new item to the buyer. 

OTHER POLICES CONTINUE:

Bulk Purchase Live Arrival Policy:

Due to the extreme low price risk SMART FISH AQUARIUM is willing to make to keep bulk buyers happy,  SMART FISH AQUARIUM will not cover the entire order, unless/otherwise shipped via Overnight. All bulk orders greater than 50 Fish in total, we will cover 50% of the bulk purchase only. For example, if you purchase 100 Fish, only 50 Fish will be covered under the SMART FISH AQUARIUM'S LIVE ARRIVAL GUARANTEE POLICY. Unless, otherwise in a written and signed agreement between the buyer and an authorized SMART FISH AQUARIUM  Staff that all order is covered. 

Aquatic Life Warranty:

SFA do our best to keep all live animals alive upon delivery. But cases by cases, it varies. For these reasons, we will not offer any life warranty for any aquatic life (including plants) that holds a value of $12.00 or more. This includes all packages that comes with multiple fishes, and the package values over the minimum.  The minimum should be the selling price, and not the total after taxes, shipping and other fees. 

 

Refunds:

If a refund is accepted, then note that all or any shipping fees are not refundable. 

Sick fishes or animals:

If your fish/plant or animal arrive sick, please contact us for a 50% to 100% refund based on the illness. You keep the animal. This policy apply only to online orders via this official website, unless/otherwise stated on a receipt of SFA. 

Replacements:

Should a replacement for any Live plant, fish or animal be issued, the replacement will finalize the transaction or order as is and does not come with live arrival guarantee. That means, the replacement will be final. The entire sale will be as is, regardless of live delivery or DOA on the replacement shipment. All replacement will have a reduced Life warranty of up to 12 hours of delivery time. Therefore, customer must report any DOA, sick or dead fishes within that period. 

Other Shipping:

Customers are responsible for all or any shipping surcharges that may arrise. SFA reserve the right to hold any orders until any surcharges are paid in full. All Customers in these states; CA, NV, OR, WA, UT, AZ who paid for UPS 2nd Day Air might be shipped via UPS GROUND. Even if shipped ground, UPS normally deliver to these states within 1 or 2 days. Because Shipping are charged as flat rate, any remainder of shipping is not refundable. 

Free Shipping:

Free shipping on all orders totaling $199.99 before taxes and shipping. As of 8/1/2021 SFA has stopped a default free shipping, automatically calculated at checkout. Most orders will still qualify for Free shipping. Please contact Customer Service by Email or Phone to see if your order is eligible for a shipping refund. Customer must contact SFA regarding eligibility of shipping refund within 3 business days of purchase date. 
HOW DO WE DETERMINE IF YOUR ORDER IS ELIGIBLE FOR FREE SHIPPING? Order that require too many shipping boxes or that when shipping becomes too expensive, Your order will not qualify for free shipping. 

Chargebacks:

If you have an issue with our products, Please allow us to make things right. We are always eager to make things right for you. Please note that while working with you, it may take up to 30 days to work with shipping carriers or manufacturers. Therefore, Please allow time. Customers who abuse this policy and jump into conclusion by doing chargebacks will be banned from our store(s) and dropship sellers. We sell on many websites and serve over 50 dropship dealers. Therefore, majority of sellers online is selling our fishes. Chargebacks cost the company time and money. This is why it is worth letting an abusive buyer go than risking services with abusive buyers again. 

Why do we have these Policies? 

These policies set forth here is to protect our customer's trust base and to protect us. The policy listed in this page does not apply to other selling locations such as onsite purchases, or other online websites. The policy listed in this page only apply to purchases of live fish and plants on the original SMART FISH AQUARIUM website unless/otherwise with written notice on a purchase receipt or document signed by an authorized SMART FISH AQUARIUM staff.

By reading and understanding these Live arrival guarantee and Sale Policy, You have read and agreed to all the terms listed in this page prior to making any purchase. When you pay, you are also binding into a contract with SMART FISH AQUARIUM in these terms and condition on this page. Customers are responsible to check if they are allowed to import fishes sold by SMART FISH AQUARIUM into their state. Customers are also responsible for all or any state and federal permits to keep their fishes if required. Customer hold full responsibility of any state or federal importation laws and fines that may arise to customer or to SMART FISH AQUARIUM due to customers lack of homework prior to purchase. 

Disclaimer:

This page includes Shipping details, and business policies that mentions Returns and refunds. It is the customer's responsibility to read, study, understand and accept all terms in this page prior to making any purchases. When an order is submitted, the buyer is binding in an agreement of the terms listed in this page. These policy and rules are set forth here to protect both the seller and the buyer. Should anyone have any question regarding any terms or condition in this page, please contact customer service. No part of these terms apply to anywhere else in our other selling locations or websites. These terms shall be effective only to this official website. For sale policy in our other locations or websites, please contact customer service. We reserve the rights to alter, edit, add or remove any terms in this page without notifying anyone, anytime. Should any terms be altered, the original terms should cover the buyer's original sold transaction and the new terms should apply only to new buyers. Shall this page be altered or updated, new terms will be highlighted in blue for 30 days of the date revised. The Date revised shall be stated here: Last revised 07/20/2021