Live Arrival Policy:
(Applies to all Live Fish and Plants sold on this official website & its customized orders including over the phone, email or other communications.)
We guarantee that your live fish will arrive alive when you open the box, on-time. Should any DOA (dead on arrival) occurs, the buyer must send a claim to us either by Phone, Email or Message with 3 clear supporting images of the dead fish or plant. Two image with the fish or plant still inside its packaging, unopened on both sides. One image, the fish or plant laid out in a dry surface. If your Fish or plant value (by each) is at or over $21.00 then one clear image of the animal's tail chopped off is required. Totals to 4 photos. If plant, then you must chop off the plant in half and, if there is a bulb, the bulb chopped in half. The team will review the claim and at seller's choice (unless, otherwise), we will issue a refund or replacement to satisfy the transaction. The team reserve the right to ask for more image to support your claim. All claims must be reported to us within 2 hours of the tracking number delivery stamped time. We are NOT responsible and will not guarantee any package that missed you. If your delivery miss you, you must contact your post office. This policy tags along with the return and replacement policy.
All Live Sales are sold as is and sales are final. No returns accepted. You cannot return just because you didn't like it. Should in the event that if a refund is accepted, regardless what---All or any shipping fees are not refundable and will be deducted from the refund.
If a replacement is authorized, the buyer must pay for replacement shipping. Replacements can only be authorized once. If a replacement is issued, then the first attempt will finalize the order and there is no live arrival guaranteed.
Bulk Purchase Live Arrival Policy:
Due to the extreme low price risk SMART FISH AQUARIUM is willing to make to keep bulk buyers happy, SMART FISH AQUARIUM will not cover the entire order, unless/otherwise shipped via Overnight. All bulk orders greater than 50 Fish in total, we will cover 50% of the bulk purchase only. For example, if you purchase 100 Fish, only 50 Fish will be covered under the SMART FISH AQUARIUM'S LIVE ARRIVAL GUARANTEE POLICY. Unless, otherwise in a written and signed agreement between the buyer and an authorized SMART FISH AQUARIUM Staff that all order is covered.
We ship all live animal on Mondays and Tuesdays. In rare cases, we may ship on Wednesdays, too. If we did not get to your order the same week, then that means we are backed up with orders and cannot make it to your order. We will ship it the following Monday or Tuesday.
We ship all live plants next day, every day. Some plants may require extra days for handling which may take up to 5 days before it ships.
We ship using USPS Priority Mail 1-3 day for live plants and animals. Some plants may be shipped with USPS First Class Mail.
We may in rare cases use USPS Express, Fedex Next Day. These options are available, too if the customer need these services. Please contact us BEFORE buying your animal or plant.
Why do we have these Policy?
These policy is set forth to protect our customer's trust base and to protect us. The policy listed in this page does not apply to other selling locations such as onsite purchases, or other online websites. The policy listed in this page only apply to purchases of live fish and plants on the original SMART FISH AQUARIUM website unless/otherwise with written notice on a purchase receipt or document signed by an authorized SMART FISH AQUARIUM staff.
By reading and understanding these Live arrival guarantee and Sale Policy, You have read and agreed to all the terms listed in this page prior to making any purchase. When you pay, you are also binding into a contract with SMART FISH AQUARIUM in these terms and condition on this page. Customers are responsible to check if they are allowed to import fishes sold by SMART FISH AQUARIUM into their state. Customers are also responsible for all or any state and federal permits to keep their fishes if required. Customer hold full responsibility of any state or federal importation laws and fines that may arise to customer or to SMART FISH AQUARIUM due to customers lack of homework prior to purchase.
This page includes Shipping details, and business policy that mentions Returns and refunds. It is the customer's responsibility to read, study, understand and accept all terms in this page prior to making any purchases. When an order is submitted, the buyer is binding in an agreement of the terms listed in this page. These policy and rules are set forth here to protect both the seller and the buyer. Should anyone have any question regarding any terms or condition in this page, please contact customer service. No part of these terms apply to anywhere else in our other selling locations or websites. These terms shall be effective only to this official website only. For sale policy in our other locations or websites, please contact customer service. We reserve the rights to alter, edit, add or remove any terms in this page without notifying anything. Should any terms be altered, the original terms should cover the buyer's original sold transaction and the new terms should apply only to new buyers.
SMALL ANIMALS SALE POLICY:
All small animals are sold as is. There are No Life warranty or Live arrival guarantee. (excluding all amphibians & its tadpoles)
DRY GOODS SALE POLICY:
(Dry good, defined as all supplies, foods, treats, or any sale that does not involve the Live animals or plants.)
We guarantee that your merchandise will arrive in working and as promised condition. If your item arrives damaged or defective or not as described, then we will refund or replace at our choice. See details in other policies below;
Everything sold on SMART FISH AQUARIUM is final and as is, unless out fault.
If a refund is accepted, then note that all or any shipping fees are not refundable.
If your item is approved for a replacement, then an RMA # is required and will be provided. We will cover all replacements that is due to our fault including damaged during shipping. We will keep replacing until the issue is resolved. However, We reserve the right to stop allowing replacements, if the staff sees that the replacements will hurt the business. If a replacement is stopped, then a refund will be issued according to the Refund guidelines above. Buyer is responsible for all return shipping for replacements. We will cover the shipping to ship the new item to the buyer.